LEARNING PATH · 16 HOURS · 8 MODULES
AI for Customer Support
Chatbots, automated CSAT analysis, AI knowledge base, intelligent contact center. Cut response time by 50%.
View pricing →The Challenge
Repetitive queries
60% of queries are the same. An AI chatbot resolves them without human intervention.
Long response times
Customers waiting. AI responds instantly with accurate information from your knowledge base.
No CSAT visibility
No real-time satisfaction data. AI analyzes sentiment in every interaction.
Team turnover
Burnout from repetitive tasks. AI frees up your team for complex, higher-value cases.
What You Will Learn
B01
How AI WorksFundamentals and tools
B02
Prompting That WorksEffective instructions
B05
AI for ContentProfessional responses, FAQs
OP04
Chatbots and AssistantsDesign and deploy a support chatbot
OP05
Customer SatisfactionAutomated NPS, sentiment analysis
OP06
Intelligent Contact CenterRouting, call summaries
OP09
AI Knowledge BaseSelf-updating knowledge repository
B07
No-Code AutomationEscalation and closing workflows
16h
Duration
8
Modules
FUNDAE
Accreditation pending
49€
Access from
Start Today
3 free modules. Full access from 49 EUR. Aligned with FUNDAE, Spain's government training subsidy (accreditation in progress).